Service Productivity IVIanagement Improving Service Performance using DATA ENVEL

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收藏 2014-12-04

Service Productivity IVIanagement
Improving Service Performance using
DATA ENVELOPMENT ANALYSIS (DEA)
H. David Sherman
Northeastern University, U.S.A.
Joe Zhu
Worcester Polyteciinic Institute, U.S.A.

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Service Productivity IVIanagement Improving Service Performance using DATA ENVELOPMENT ANALYSIS (DEA ...

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