【作者(必填)】
Hsin Hsin Changa, , 1, Author Vitae, Yao-Chuan Tsaib, 2, Kit Hong Wongb, 3, Jian Wei Wangb, Fang Ju Chob, 4
【文题(必填)】The Effects of Response Strategies and Severity of Failure on Consumer Attribution with regard to Negative Word-of-Mouth

【年份(必填)】2015

【全文链接或数据库名称(选填)】http://www.sciencedirect.com/science/article/pii/S0167923615000172