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<H1 class=abstract-heading><FONT size=4>Measuring Service Quality in the Car Service Industry: Building and Testing an Instrument </FONT></H1></DIV></DIV>
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<P><STRONG>Authors: </STRONG>Bouman M.;&nbsp;van der Wiele T.</P>
<P><STRONG>Source:</STRONG> <A title="International Journal of Service Industry Management" href="http://www.ingentaconnect.com/content/mcb/085">International Journal of Service Industry Management</A>, Volume 3,&nbsp;Number 4, 1992 , pp. </P>
<P><STRONG>Publisher: </STRONG><A title=publisher href="http://www.ingentaconnect.com/content/mcb">Emerald Group Publishing Limited</A></P>
<P>谢谢大家的帮助,万分感谢!</P></DIV>