The book is written and organized to be as simple as possible to use so that anyone
can find and learn new tools without a teacher. Above all, The Quality Toolbox is an
instruction book. The reader can learn new tools or, for familiar tools, discover new
variations or applications. It also is a reference book. It is organized so that a halfremembered
tool can be found and reviewed easily and so that the reader can quickly
identify the right tool to solve a particular problem or achieve a specific goal.
With this book close at hand, a quality improvement team becomes capable of more
efficient and effective work with less assistance from a trained quality consultant. I hope
that quality and training professionals also will find the Toolbox a handy reference and
quick way to expand their repertoire of tools, techniques, applications, and tricks.