<p> <br/></p><p>Section.I:.Understanding.Knowledge<br/>Chapter.I<br/>Overview.of.the.Networked.Knowledge.Economy........................................1<br/>  Introduction ..............................................................................................1<br/>  What is the Knowledge Economy? ...........................................................2<br/>  Managing in the Knowledge Economy with Knowledge<br/>       Management ........................................................................................5<br/>  KM Drivers ..............................................................................................7<br/>  How to Become a Knowledge-Based Enterprise ....................................11<br/>  Chapter Summary ..................................................................................13<br/>Chapter.II<br/>Understanding.the.Knowledge.Construct....................................................16<br/>  Introduction ............................................................................................16<br/>  Historical Understanding of Knowledge ...............................................17<br/>  Data, Information, and Knowledge ........................................................18<br/>  Types of Knowledge ................................................................................23<br/>ganizational Knowledge Life Cycle ............................................30<br/>  The Or<br/>  Why is Knowledge Valuable ...................................................................34<br/>  Chapter Summary ..................................................................................37<br/>   v<br/>Chapter.III<br/>Creating.Organizational.Knowledge.............................................................42<br/>  Introduction ............................................................................................42<br/>  The Socio-Technical Perspective for KM ...............................................43<br/>  Duality and the Knowledge Construct ...................................................45<br/>  Frameworks for Knowledge Creation ....................................................47<br/>  A Socio-Algorithmic Approach to Knowledge Creation ........................55<br/>  Chapter Summary ..................................................................................60<br/>Section.II:.Infrastructures.Required.to.Support.<br/>Knowledge-Based.Enterprises<br/>Chapter.IV<br/>The.KM.Business.Infrastructure...................................................................65<br/>  Introduction ............................................................................................65<br/>  Systems Thinking ....................................................................................66<br/>  Historical Development of Information Processing ...............................68<br/>  Business Pr<br/>ocess Re-Engineering (BPR) ...............................................69<br/>  Total Quality Management (TQM) .........................................................71<br/>  Enterprise Resource Planning Systems, Supply Chain Management, <br/>       and Customer Relationship Management .........................................75<br/>  Enterprise Integration ............................................................................84<br/>  Chapter Summary ..................................................................................91<br/>Chapter.VThe.Organization!ˉ.Human.Infrastructure..................................................96<br/>  Introduction ............................................................................................96<br/>  Knowledge Workers................................................................................97<br/>  Capturing Knowledge from Knowledge Workers ...................................98<br/>ganizational Considerations ............................................................105<br/>  Or<br/>  Change Management ...........................................................................106<br/>  Organizational Culture and Structure ..................................................107<br/>  Management and Leadership ................................................................116<br/>  Chapter Summary ................................................................................124<br/>Chapter.VI<br/>The.KM.Technological.Infrastructure........................................................129<br/>  Introduction ..........................................................................................129<br/>  Knowledge Architecture .......................................................................130<br/>  Establishing a Knowledge Management Infrastructure .......................133<br/>  Knowledge Management Infrastructure Design ..................................136<br/>  Knowledge Management Tools and Techniques ..................................141<br/>  Chapter Summary ................................................................................161<br/>Section.III:.Becoming.a.Knowledge-Based.Enterprise<br/>Chapter.VIIKM.and.Strategy...........................................................................................166<br/>  Introduction ..........................................................................................166<br/>  Generic Structures ................................................................................166<br/>  Industry Analysis ..................................................................................168<br/>  Internal Analysis Porter!ˉs Value Chain Mode ....................................170<br/>alue Chain .....................................................................171<br/>  The Reverse V<br/>  McFarlan!s Strategic Grid ...................................................................173<br/>  Designing a KM Strategy .....................................................................174<br/>  Competitive Advantage and Value Creation ........................................178<br/>  Incorporating KM into the Strategic Vision .........................................180<br/>  Chapter Summary ................................................................................183<br/>Chapter.VIIIManaging.Knowledge.Complexity..............................................................187<br/>  Introduction ..........................................................................................187<br/>  An Organizational Model for KM ........................................................188<br/>  Prepared vs. Ready ...............................................................................190<br/>  Role of Training ...................................................................................198<br/>  The OODA Loop ..................................................................................203<br/>  Key Success Factors for KM ................................................................214<br/>  Implications for Knowledge-Based Enterprises...................................219<br/>  Chapter Summary ................................................................................220<br/>Chapter.IXLearning.Organizations...............................................................................226<br/>  Introduction ..........................................................................................226 .....................................................227<br/>Types of Learning .................................................................................229<br/>  Importance of Knowledge Management (KM) for Learning Organizations ..................................................................................234<br/>  Organizational Memory .......................................................................235<br/>  Chapter Summary ................................................................................239<br/>Section.IV:.Realities.for.Knowledge-Based.Enterprises<br/>Chapter.XInternational.Case.Studies...........................................................................245<br/>  Introduction ..........................................................................................245<br/>   vii<br/>CaseStudy1:ITPlatformforStudyandE-Collaboration..................246Witold Abramowicz, Poznan University of Technology, Poland<br/>       Tomasz Kaczmarek,  Poznan University of Technology, Poland<br/>       Marek Kowalkiewicz,  Poznan University of Technology, Poland<br/>CaseStudy2:DistributedKnowledgeNetworks:ConstructionIndustryModernization:InnovatingaDigitalModelfortheConstructionIndustry:ADistributedKnowledgeManagementApproach.........................................................................................257 Mogens K¨1hn Pedersen, Copenhagen Business School, Denmar CaseStudy3A:KellerWilliamsRealty:FramingaStructureforKnowledgeSharing.........................................................................274   Roberta Lamb, University of California, Irvine, USA<br/>CaseStudy3B:KellerWilliamsRealty:CementingtheRelationshipsofKnowledgeManagement.............................................................286 Roberta Lamb, University of California, Irvine, USA<br/>CaseStudy4:Contingency-DrivenKnowledgeManagementinPalliativeCare................................................................................291  Graydon Davison, University of Western Sydney, Australia CaseStudy5:ManagingKnowledgeinProject-BasedOrganizations:TheIntroductionof!°CheckboardsatConstructCo......................305<br/>       Jacky Swan, University of <br/>Warwick, UK<br/>       Anna Goussevskaia, University of Warwick, UK<br/>       Mike Bresnen, University of Warwick, UK<br/>ACaseStudyin<br/>CaseStudy6:KnowledgeManagementinPractice:theSemiconductorIndustry.............................................................323<br/>       Brian Donnellan, National University of Ireland, Ireland<br/>       Martin Hughes, National University of Ireland, Ireland<br/>       <br/>William Golden, National University of Ireland, Ireland<br/>ChapterSummary................................................................................344<br/>Appendix<br/>Knowledge, Information, and Knowledge Systems: Explaining the <br/>Conceptual Confusion .................................................................................346<br/>  ElieGeisler,IllinoisInstituteofTechnology,USA<br/>Glossary ........................................................................................................357<br/>About the Authors ........................................................................................370<br/>Index  ..............................................................................................................376<br/> </p>

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