Quality Management and Practices

Edited by Kim-Soon Ng, ISBN 978-953-51-0550-3, 264 pages, Publisher: InTech, Chapters published April 27, 2012 under CC BY 3.0 license
DOI: 10.5772/2346
Edited Volume

This book is comprised of a collection of reviews and research works from international professionals from various parts of the world. A practical approach to quality management provides the reader with the understanding of basic to total quality practices in organizations, reflecting a systematic coverage of topics. Its main focus is on quality management practices in organization and dealing with specific total quality practices to quality management systems. It is intended for use as a reference at the universities, colleges, corporate organizations, and for individuals who want to know more about total quality practices. The works in this book will be a helpful and useful guide to practitioners seeking to understand and use the appropriate approaches to implement total quality.

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• Chapter 1  Quality Management System and Practicesby Ng Kim-Soon
• Chapter 2  The Strategic Approach of Total Quality and Their Effects on the Public Organizationby Luminita Gabriela Popescu
• Chapter 3  The Criticality of Quality Management in Building Corporate Resilienceby Simmy Marwa
• Chapter 4  Quality Assurance for the POCT Systemsby Luděk Šprongl
• Chapter 5  Quality Management and Medical Education in Saudi Arabiaby Ali M. Al-Shehri
• Chapter 6  Service Quality Dimensions in the Banking Industry and It's Effect on Customer Satisfaction (Case Study)by Soleyman Iranzadeh and Farzam Chakherlouy
• Chapter 7  Organizational Service Orientation as a Quality Predicator in Servicesby Wieslaw Urban
• Chapter 8  The Case Studies of Using HR Practices for Improving SQ from Various Service Typologiesby Jui-Min Li
• Chapter 9  Chinese Tourists' Satisfaction with International Shopping Centers: A Case Study of the Taipei 101 Building Shopping Mallby Shu-Mei Wang
• Chapter 10  Control Systems for Quality Managementby Zulnaidi Yaacob
• Chapter 11  Using Total Quality Management Model to Face the Economic Crisis: The Case of Mercadonaby Miguel Blanco Callejo
• Chapter 12  Implementation of Quality Systems in Sociotechnical Systemsby Mercedes Grijalvo
• Chapter 13  The Relationship Between ISO 17025 Quality Management System Accreditation and Laboratory Performanceby Esin Sadikoglu and Talha Temur
• Chapter 14  The Role of Person-Organization Fit in TQM: Influence of Values and Value Congruence on TQM Orientationby Alper Ertürk