Crucial Conversations Tools for Talking
byKerry Patterson
Crucial Conversations draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.

这本是全英文版的，我在亚马逊上买的，主要是针对如何开展困难对话和如何在对话中发现关键时刻并把握关键时刻推进对话的。书里面介绍了一些原则，很有意义。分享给大家。