Coordination of Service Offshoring Subsidiaries in Multinational Corporations
【跨国公司的离岸服务子公司的合作】

Authors: Matthias Daub



The relocation of IT service delivery to low-cost countries is an established business strategy today. Matthias Daub develops a structured framework for the management of service offshore centers taking into account the strategic relevance of the services and the characteristics of their customer relationships. Detailed case studies give important insights into different service offshoring centers in Eastern Europe. The study shows which coordination mechanisms to apply and can serve as a guideline for academics as well as for practitioners.

Table of contents

Front Matter
Pages I-XXVII

Introduction – Approaching Service Offshoring
Pages 1-13

Theoretical Foundations – Developing Building Blocks of Service Offshoring Typology
Pages 14-81

Research Model and Propositions – Deriving Typology Dimensions from Organizational Theories
Pages 82-131

A Typology of Service Offshoring Subsidiary – Combining Building Blocks and Dimensions
Pages 132-148

Methodology – Preparing and Conducting Qualitative Research
Pages 149-198

Results – Presenting Four Case Studies of Service Offshoring Subsidiaries in Eastern Europe
Pages 199-333

Discussion – Findings from Cross-Case Analysis and Beyond
Pages 334-368

Conclusions – What we have learned, What We Have Not learned, and What Might Come Next
Pages 369-378

Back Matter
Pages 379-436