Building Trust and Constructive Conflict Management in Organizations
【在组织中建立信任与建设性的冲突管理】

Editors: Patricia Elgoibar, Martin Euwema, Lourdes Munduate



Is unique in addressing trust issues in organizations between management and organized employees

Offers practical recommendations to managers and employees to improve their relations and (re)build trust after collective conflicts

Highlights the connections between theory, research and practice

This book presents the most recent theoretical insights and practical intervention methods to (re)build trust between management and organized employees in organizations.  Offering a multidisciplinary perspective on trust and conflict management in organizations, the book draws from diverse fields such as organizational psychology, business, law, industrial relations and sociology. It examines the often encountered breaches of trust between management and organized workers, and the resulting destructive social conflicts, social actions, strikes or dramatic business decisions. Its focus is on trust and conflict management at the organizational level in an industrial relations context: that of employee representatives and management. The book introduces a new theoretical approach: the Tree of Trust, designed to analyse and mediate the interconnected levels of trust and distrust in industrial relations. It presents case studies and practical recommendations to build trust and constructive conflict management in the organizations, and illustrates these by means of experiences from different countries around the globe.

Table of contents

Front Matter

Building Trust and Constructive Conflict Management in Organizations

Myths and Fantasies in Discussing the End of Organized Labor: What Do We Mean When We Say There Is a Crisis of Labor Relations?

The State of Art: Trust and Conflict Management in Organizational Industrial Relations

Trust and Managing Conflict: Partners in Developing Organizations

Negotiations in the Workplace: Overcoming the Problem of Asymmetry

The Tree of Trust: Building and Repairing Trust in Organizations

Interventions for Building Trust and Negotiating Integrative Agreements Between Management and Works Council

Trust and the Role of the Psychological Contract in Contemporary Employment Relations

Building a Collaborative Workplace Culture: A South African Perspective

Regulation of Influence: An Ethical Perspective on How to Stimulate Cooperation, Trust and Innovation in Social Dialogue

Mutual Trust in Industrial Relations from a Legal Perspective

Women in Industrial Relations: Overcoming Gender Biases

Constructive Conflict Management in Organizations: Taking Stock and Looking Forward

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