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Lindell,M.K. and Brandt,C.J.(2000).Climate quality and climate consensus as mediators of the relationship between organizational antecedents and outcomes. c,85.331-348.

Schneider,B.,White,S.S. and Paul,M.C.(1998).Linking service climate and custmer perceptions of service quality: Test of a causal model. Academy of Management Journal,83,150-163.

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shikelang

2009-8-5 00:38:52

zhangyanli11111 发表于 2009-8-5 00:24
Lindell,M.K. and Brandt,C.J.(2000).Climate quality and climate consensus as mediators of the relationship between organizational antecedents and outcomes. c,85.331-348.

Schneider,B.,White,S.S. and Paul,M.C.(1998).Linking service climate and custmer perceptions of service quality: Test of a causal model. Academy of Management Journal,83,150-163.