By Andreas de Beer (Editor) ; Dirk Rossouw
Juta | English | 2015 | ISBN-10: 1485111862 | 219 pages | PDF | 3.79 mb


Focus on Operational Management: A generic approach gives a general overview of management principles and the general management activities needed by the operational and first-time manager in the workplace today. These principles are important for the sustainability of an organisation.

Contents Include:
Chapter 1: Managing within the new economy

Chapter 2: The changing role of the operational manager

Chapter 3: Operational planning

Chapter 4: Organising operational resources

Chapter 5: Operational control

Chapter 6: Operational decision making and problem solving

Chapter 7: An introduction to leading

Chapter 8: Employment relations in the workplace

Chapter 9: Contemporary issues

Of Interest and Benefit to:
This book has a hands-on approach, giving readers a practical understanding of the day-to-day activities in the workplace at the operational level. It is aimed at first-time managers, operational managers, supervisors and team leaders who need a holistic overview of general operational management activities.

Key Benefits:
• The new workplace environment

• The changing role of the operational and first-time manager

• Operational planning, operational decision-making and problem-solving, organising operational resources, operational control, and leadership

• Employment relations in the workplace

• Organisational culture, diversity management, business ethics, corporate social responsibility, organisational politics and change management in the workplace. Learning outcomes introduce each chapter

• Self-assessment exercises are given at the end of each chapter

• In-text activities and the latest developments in the field further enhance the reader’s understanding of topics covered.