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【作者(必填)】
Choi, T. Y., & Eboch, K.
【文题(必填)】The TQM paradox: Relations among TQM practices, plant per-formance, and customer satisfaction
【年份(必填)】1998
【全文链接或数据库名称(选填)】Choi T Y, Eboch K. The TQM paradox: relations among TQM practices, plant performance, and customer satisfaction[J]. Journal of Operations management, 1998, 17(1): 59-75.
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