2018 硕士论文 Study on Digitalization in Industry：Requirements and Assessment  99页

Table of Contents
ABSTRACT .............................................................................................................................. 2
TABLE OF CONTENTS .......................................................................................................... 3
LIST OF FIGURES .................................................................................................................. 5
LIST OF TABLES .................................................................................................................... 6
1. INTRODUCTION ............................................................................................................. 8
1.1 SCOPE AND RESEARCH QUESTION ................................................................................. 9
1.2 LIMITATION OF RESEARCH .......................................................................................... 10
1.3 METHODOLOGY ......................................................................................................... 10
1.3.1 Research Philosophy ............................................................................................. 10
1.3.2 Data Collection ..................................................................................................... 11
1.3.3 Structure of Thesis: ................................................................................................ 11
1.4 CONCLUSION .............................................................................................................. 12
2. LITERATURE REVIEW ............................................................................................... 13
2.1 ELEMENTS OF DIGITALIZATION ................................................................................... 13
2.2 DRIVERS OF DIGITALIZATION: .................................................................................... 15
2.3 IMPACT OF DIGITALIZATION: ...................................................................................... 18
2.4 THE NEED OF DIGITALIZATION: .................................................................................. 19
3. REQUIREMENTS FOR DIGITALIZATION............................................................... 21
3.1 INTRODUCTION ........................................................................................................... 21
3.2 ORGANIZATION: ......................................................................................................... 28
3.2.1 Major Moving Parts in Organization: .................................................................... 30
3.2.2 Requirements for Change Management: ................................................................ 31
3.2.3 Check where an Organization stand: ..................................................................... 32
3.2.4 Digital Organization of the future(DOOFT): ......................................................... 33
3.3 INFRASTRUCTURE: ...................................................................................................... 34
3.3.1 Elements of Digital Infrastructure: ........................................................................ 35
3.3.2 Ways to Achieve Digital Infrastructure: ................................................................. 39
3.3.3 Attributes of digital infrastructure: ........................................................................ 40
3.4 INNOVATION: ............................................................................................................. 40
3.4.1 The effect of Technology in digital Innovation: ...................................................... 42
3.4.2 The requirements for digital Innovation: ................................................................ 44
3.5 HUMAN FACTOR ......................................................................................................... 46
3.5.1 Skill levels and the state of capital good ................................................................. 47
3.5.2 Management Support and Resistance to change ..................................................... 50
3.5.3 Customer commitment and relationships................................................................ 50
3.6 LEADERSHIP ............................................................................................................... 51
3.6.1 Influential factor on Digital Governance ............................................................... 52
3.6.2 Strategic Alignment of the Organization with digitalization ................................... 53
3.6.3 Executive Digital Leadership ................................................................................. 55
3.6.4 Organizational Capacity for digitalization. ............................................................ 56
3.7 EXPERTISE ................................................................................................................. 57
3.7.1. Sourcing for digitalization ....................................................................................... 58
3.7.2. The importance of talent over cost ........................................................................... 58
3.7.3. Changing scope of digitalization .............................................................................. 59
3.7.4. Integration and Accountability................................................................................. 59
3.8 SYSTEMS .................................................................................................................... 60
3.8.1 Digitalization and organizational systems .............................................................. 61
3.9 WORK PROCESS .......................................................................................................... 61
3.9.1 Evolution of managed services ............................................................................... 62
3.9.2 Digitalization Approach......................................................................................... 62
3.10 PARTNERS .................................................................................................................. 63
3.11 STRATEGY.................................................................................................................. 64
3.11.1 Opportunities and threats .................................................................................. 64
3.11.2 The enabling of new business or operating models ............................................. 65
3.11.3 Increased pressure on prices and margins ......................................................... 65
3.11.4 Competitive advantage ....................................................................................... 65
3.11.5 The dynamics of ‘the winner takes it all’ ............................................................ 66
3.11.6 Plug and play models of business ....................................................................... 66
3.11.7 Talent mismatch growth. .................................................................................... 67
3.11.8 Globalization ..................................................................................................... 67
3.11.9 Evolving nature of business................................................................................ 67
3.12 INTERNAL MARKETING ............................................................................................... 67
3.12.1 Corporate communication ................................................................................. 68
3.12.2 Internal Stakeholder Communication ................................................................. 69
4. ASSESSMENT OF DIGITALIZATION........................................................................ 71
4.1 INTRODUCTION ........................................................................................................... 71
4.2 MATURITY MODEL ..................................................................................................... 72
4.2.1 Digitalization and Maturity model: ........................................................................ 73
4.2.2 Maturity model construction for Digitalization ...................................................... 74
4.2.3 The Assessment of Digitalization using the Maturity Model ................................... 74
4.2.4 Design the Maturity Model .................................................................................... 74
4.2.5 Maturity Levels ...................................................................................................... 75
4.2.6 The maturity model of the digitalization process .................................................... 77
4.2.7 Digitalization, Maturity Models Analysis ............................................................... 82
4.4 SPIDER DIAGRAM ............................................................................................................. 83
4.2.8 Demonstration of use of maturity model in industry: .............................................. 86
5. CONCLUSION: .............................................................................................................. 89
REFERENCES ....................................................................................................................... 92