【作者(必填)】Ana Babić Rosario, Kristine de Valck, Francesca Sotgiu

【文题(必填)】Conceptualizing the electronic word-of-mouth process: What we know and need to know about eWOM creation, exposure, and evaluation

【年份(必填)】2019

【全文链接或数据库名称(选填)】https://link.springer.xilesou.to ... /s11747-019-00706-1