1# xmshow

ORIGINAL PAPER
Performance measurement
system design
A literature review and research agenda

rules and guidelines for performance measurement system design
Globerson(1985),states that:
.Performance criteria must be chosen from the company's objectives.
.Performance criteria must make possible the comparison of organizations that are in the same business.
.The purpose of each performance criterion must be clear.
.Data collection and methods of calculating the performance criterion must be clearly defined.
.Ratio based performance criteria are preferred to absolute numbers.
.Performance criteria should be under the control of the evaluated organizational unit.
.Performance criteria should be selected through discussions with the people involved(customers,employees,managers).
.Objective performance criteria are preferable to subjective ones.
注: Shlomo Globerson 与 Andy Neely 不是一个人
原文: Globerson,S.(1985),Issues in developing a performance criteria system for an organization,International Journal of Production Research,Vol.23 No.4,pp.639-646.

3# tuoney


哦，谢谢