【题目】An empirical investigation of customer satisfaction with multi-channel banking
【作 者】Jham, Vimi
【刊 名】International Journal of Electronic Customer Relationship Management
【出版日期】2009
【卷 号】Vol.3
【期 号】No.2
【页 码】121-131
http://www.ingentaconnect.com/co ... 3/00000002/art00002