1.题目：Consumers’ Responses to Negative Word-of-Mouth Communication: An Attribution Theory Perspective [size=1em]Russell N. Laczniak, a, , Thomas E. DeCarloa and Sridhar N. Ramaswamia[size=1em][size=1em]
aDepartment of Marketing, Iowa State University
2.题目：The effects of distributive, procedural, and interactional justice on postcomplaint behavior [size=1em]Jeffrey G. Blodgett Donna J. Hill Stephen S. Tax
[size=1em][size=1em]Jeffrey G. Blodgett, Department of Management and Marketing, School of Business Administration, The University of Missisippi, University, MS 38677 USA
Donna J. Hill, Department of Marketing, Foster College of Business Administration, Bradley University, Peoria, IL 61625, USA
Stephen S. Tax, School of Business, University of Victoria, Victoria, British Columbia, Canada, V8W 3P1
, a, 
, Thomas E. DeCarloa and Sridhar N. Ramaswamia[size=1em][size=1em]
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