标题：How determinant attributes of service quality influence customer-perceived value: An empirical investigation of the Australian coffee outlet industry
作者：Po-Tsang Chen, (Department of Hospitality Management, Ming Chuan University, Gui-Shan, Taiwan), Hsin-Hui Hu, (Department of Hospitality Management, Ming Chuan University, Gui-Shan, Taiwan)
来源：International Journal of Contemporary Hospitality Management ，2010,22（4），535-551