【作者(必填)】Bendaraviciute, Agne  ; Wassler, Philipp  ; Nguyen , Thi Hong Hai  ; Thomas, Simon  ;

【文题(必填)】Management Responses to Online Reviews: Consumer Preferences of Action Frames and Language Style

【年份(必填)】2020

【全文链接或数据库名称(选填)】https://www.ingentaconnect.com/c ... s/content-2019-0160