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【作者(必填)】Soderlund
【文题(必填)】Employee encouragement of self-disclosure in the service encounter and its impacts on customer satisfaction
【年份(必填)】2020
【全文链接或数据库名称(选填)】Journal of Retailing and Consumer Services (53).
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Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction
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