A Survival Guide for Working with Humans
by Gini Graham Scott
ISBN:0814472052
AMACOM © 2004 (215 pages)
This guide provides real-life strategies for engaging even the most difficult people, and covers everything from knowing when to speak up to gracefully navigating through uncomfortable but necessary confrontations.







Table of Contents


A Survival Guide for Working with Humans


Introduction


Part I - An Aggressive Species

Chapter 1 - When Sweet Revenge Isn't So Sweet

Chapter 2 - Watch Out for the Eggshells

Chapter 3 - Don't Fight— Find Out!

Chapter 4 - When to Turn Down the Volume, or Find Someone Else to Do It

Chapter 5 - When a Problem Spirals Out of Control

Chapter 6 - Prepare for the Worst-Case Scenario

Chapter 7 - When Nothing Is the Best Solution

Chapter 8 - Keep It Clear, Clear, Clear

Part II - Political Animals

Chapter 9 - Choosing Your Battles

Chapter 10 - Watch Out for Confidences

Chapter 11 - When You're Not in the Family

Chapter 12 - Dealing with Unearned Praise

Chapter 13 - The Blame Game

Chapter 14 - Besting the Betrayer

Part III - Ethical Dilemmas

Chapter 15 - Don't Let Them "Ethics" You

Chapter 16 - When Somebody Wants to Change the Rules

Chapter 17 - When There's a Betrayer in the Group

Chapter 18 - Finders Keepers—Or Not?

Chapter 19 - Fraud Happens

Part IV - People Who Ask Too Much

Chapter 20 - The Great Communicator—Not!

Chapter 21 - Learning to Let 'Em Go—The Demanding Client

Chapter 22 - The Give-and -Take Paradox

Chapter 23 - When Nothing Seems to Work, It's Time to Go Legal

Chapter 24 - Passing the Responsibility Buck

Chapter 25 - Get Out While You Can

Chapter 26 - When Help Turns into Help!!!—Get Me Out of This

Part V - Capturing and Keeping the Job

Chapter 27 - Beating the Recommendation Game

Chapter 28 - Knowing When to Back Off—Don't Push a Negotiation Too Far

Chapter 29 - What to Do When Everything Seems to Be Going Wrong

Chapter 30 - When to Keep Your Cards to Yourself

Chapter 31 - Watch Out for Warning Signs

Chapter 32 - Don't Resign Yourself—Redesign Yourself

Chapter 33 - Be a Problem Solver—Theirs, Not Yours

Chapter 34 - Dealing with the Boss from Hell

Part VI - Putting It Together

Chapter 35 - Mastering Your Survival Skills

Chapter 36 - What's Your Survival Quotient? A Self-Assessment Quiz

Index

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