期刊文献Service Encounter 2.0_An investigation into the roles of technology, employees and customers (2017)

文献名称："Service Encounter 2.0": An investigation into the roles of technology, employees and customers


作者：Bart Larivière, David Bowen, Tor W. Andreassen, Werner Kunz, Nancy J. Sirianni, Chris Voss, Nancy V.Wünderlich, Arne De Keyser


期刊名称：Journal of Business Research


出版时间：2017


格式：PDF