第一篇文献：
The Effects of Personal and Contextual Characteristics on Creativity: Where Should We Go from Here?
Journal of Management December 2004 vol. 30 no. 6 933-958
http://jom.sagepub.com/content/30/6/933.abstract
第二篇：
Job Characteristics and the Creativity of Frontline Service Employees
Journal of Service Research November 2010 vol. 13 no. 4 426-438
http://jsr.sagepub.com/content/13/4/426.full.pdf+html