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【作者(必填)】Javornik, A., Filieri, R., & Gumann, R.
【文题(必填)】 “Don't forget that others are watching, too!” The effect of conversational human voice and reply length on observers’ perceptions of complaint handling in social media. Journal of Interactive Marketing, 50(1), 100-119.
【年份(必填)】(2020).
【全文链接或数据库名称(选填)】
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