【案例名称】Four Seasons Hotels and Resorts

【作者】Roger Hallowell

【页数】26

【格式】PDF

【语言】英语

【出版日期】2002年12月12日

【修正日期】2003年1月8日

【学科】管理业务 (Service Management)

【案例编号】800385-PDF-ENG

【来源】HBS Premier Case Collection

【网页】http://cb.hbsp.harvard.edu/cb/product/800385-PDF-ENG

【简介】

Four Seasons has a love/hate relationship with technology, including the best Web site in the industry. This case examines how a leading service delivers high-tech/high-touch, and looks at its progressive human resource strategy.

【学习目标】

To discuss a contingent view on the use of technology for a service organization striving to be high-tech/high-touch.

【涉及课题】

Human resource management; Internet; Service management; Technology

【背景】

• Geographic: Canada
• Industry: Hotels
• Company Employee Count: 2,000
  

【下载】

http://www.mbabbs.com/thread-454-1-1.html