【案例名称】Nordstrom: Dissension in the Ranks? (A)

【作者】Robert L. Simons, Hilary A. Weston

【页数】24

【格式】PDF

【语言】英语

【出版日期】1990年7月24日

【修订日期】1999年10月15日

【学科】人力资源管理 (Human Resource Management)

【案例编号】191002-PDF-ENG

【来源】HBS Premier Case Collection

【网页】http://cb.hbsp.harvard.edu/cb/product/191002-PDF-ENG

【简介】

In 1989, the performance measurement systems and compensation policies of Nordstrom Department Stores unexpectedly came under attack by employees, unions, and government regulators. The case describes the "sales-per-hour" monitoring and compensation system that many believed to be instrumental in Nordstrom's phenomenal success. Illustrates how rapid company growth, decentralized management, and unrelenting pressure to perform can distort performance measurement systems and lead to undesirable consequences.

【涉及课题】

Compensation; Control systems; Goal setting; Motivation; Performance measurement

【背景】

    * Geographic: United States
    * Industry: Retail trade
    * Event Year Begin: 1989
    * Event Year End: 1989

【下载】

http://www.mbabbs.com/thread-246-1-1.html