【案例名称】Store24 (A): Managing Employee Retention

【作者】Frances X. Frei, Dennis Campbell

【页数】5

【格式】PDF

【语言】英语

【出版日期】2001年10月30日

【修订日期】2005年8月22日

【学科】运营管理 (Operations Management)

【案例编号】602096-PDF-ENG

【来源】HBS Premier Case Collection

【网页】http://cb.hbsp.harvard.edu/cb/product/602096-PDF-ENG

【简介】

Used as part of the third module of a course on Managing Service Operations, which addresses how managers can inform their decisions with customer data (606-097).

Provides a retailing context in which employee retention strategies are explored through analyzing detailed store-level data.

【学习目标】

To introduce students to data analysis, including sampling and estimation, hypothesis testing, and regression.

【涉及课题】

Employee retention; Service management

【背景】

    * Geographic: United States
    * Industry: Retail trade
    * Company Employee Count: 800
    * Company Revenue: $84,767,816 revenues
    * Event Year Begin: 2000
    * Event Year End: 2001

【下载】

http://www.mbabbs.com/thread-1380-1-1.html