【题 名】： Electronic Logistics Service Quality (e-LSQ): Its Impact on the Customer’s Purchase Satisfaction and Retention
【作 者】： Shashank Rao
【期刊名称】：Journal of Business Logistics
【年, 卷(期), 起止页码】：Volume 32, Issue 2, pages 167–179, June 2011
【全文链接】：http://onlinelibrary.wiley.com/doi/10.1111/j.2158-1592.2011.01014.x/abstract