【作者(必填)】
RY Zhang, XM Liu, HZ Wang, L Shen
【文题(必填)】
Service climate and employee service performance: exploring the moderating role of job stress andorganizational identification
【年份(必填)】2011
【全文链接或数据库名称(选填)】http://www.tandfonline.com/doi/abs/10.1080/02642069.2010.503873


【作者(必填)】UP Anosike, R Eid
【文题(必填)】Integrating internal customer orientation , nternal  service quality , and customer orientation in the banking

sector : an empirical study

【年份(必填)】2011
【全文链接或数据库名称(选填)】http://www.tandfonline.com/doi/abs/10.1080/02642069.2010.504822