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【作者(必填)】1.Ben-Zur, H., Yagil, D.
2.Sliter, M., Jex, S., Wolford, K., McInnerney, J.
3.Rupp, D.E., Cropanzano, R.
【文题(必填)】1.The Relationship Between Empowerment, Aggressive Behaviors. of Customers, Coping and Burnout
2.How Rude! Emotional Labor as a Mediator Between Customer Incivility and Employee Outcomes
3.The Mediating Effects of Social Exchange Relationships in Predicting Workplace Outcomes from Multifoci Organizational Justice
【年份(必填)】1.2005
2.2010
3.2002
【全文链接或数据库名称(选填)】