【小必课堂】商务口语：接通电话后让对方等候？（双语）

　　A:Thank you for calling Medford Insurance, this is Marcie Stevens. Would you please hold?

　　B:Uh, Okay.

　　A:Thank you. （Puts caller on hold）。

　　A:Sorry about that Sir. We are experiencing a high volume of calls at the  moment. What can I do for you today?

　　B:Yes. My name is Bill Smith and'm calling about a specific insurance policy package. I have a few questions, and…

　　A:I'm sorry, I need to answer the other line. Would you mind holding momentarily?

　　B:Uh. I suppose…

　　A:Thank you. （Puts caller on hold）。

　　A:Yes, Sir. Thank you for holding. So you have some questions about a policy? I can transfer you to one of our agents…

　　B:Actually, I would like to talk to Mr. Samuels. He's the agent I originally spoke to about the matter.

　　A:I'll take a look and see if Mr. Samuels is available to take your call. Would you like to hold for a moment, please?

　　B:Okay.

　　A:（Puts caller on hold） Hello, is Mr. Samuels at his desk?

　　C:He's with a client now. He should be a few minutes more.

　　A:Okay, thank you. （Takes caller off hold） Mr. Samuels is meeting with a client at the moment. Would you prefer to leave a message on his voice mail? Or I can put you on hold?

　　B:Well… I think I'll just leave a message.

　　A:Very well. Please hold for a moment while I transfer you to Mr. Samuels's voice mail.

　　【参考译文】

　　A:感谢致电Medford保险，我是Marcie Stevens.您能否稍等片刻？

　　http://www.spiiker.com/ 英语口语培训

　　B:嗯，好的。

　　A:谢谢。（暂时挂起对方电话）

　　A:不好意思，先生。现在是电话线路使用的高峰时段。有什么可以为您效劳的？

　　B:是的，我叫Bill Smith。我打电话要了解关于具体的一揽子保险政策。我有几个问题……

　　A:对不起，我需要接听另外一个线上的电话。您是否介意稍等片刻？

　　B:嗯，可以吧··…

　　A:谢谢您。（暂时挂起对方电话）

　　A:你好，先生。感谢您的等候。您是说对政策有些问题，对吗？我可以把您的电话转给我们的经纪人……

　　B:事实上，我是想和Samuels先生通话的。我起初就是和他谈这个事情的。

　　A:我要看一下Samuels先生是否方便接听您的电话，您能否稍等一下？

　　B:好的。

　　A:（暂时挂起对方电话）您好，Samuels先生在座位上吗？

　　C:他正在会见一个客人。可能还需要几分钟。

　　A:好的，谢谢您。（转回在线来电）Samuels先生此刻正在会见一个客户。您愿意在他的语言信箱中留言吗？或者我将您的电话挂起？

　　B:那··…我想我留言吧。

　　A:好的，请稍等，我帮您转到Samuels先生的语音信箱。