【作者(必填)】Aihui Chen, Yaobin Lu, Sumeet Gupta and Qi Xiaolin

【文题(必填)】Can customer satisfaction and dissatisfaction coexist? An issue of telecommunication service in China

【年份(必填)】2013

【全文链接或数据库名称(选填)】http://www.palgrave-journals.com/jit/journal/vaop/ncurrent/abs/jit201326a.html