【作者(必填)】K. Sivakumar, Mei Li, & Beibei Dong

【文题(必填)】Service Quality: The Impact of Frequency, Timing, Proximity, and Sequence of Failures and Delights

【年份(必填)】2014

【全文链接或数据库名称(选填)】http://journals.ama.org/doi/abs/10.1509/jm.12.0527