Business Process Outsourcing - The Competitive Advantage

RICK L. CLICK
THOMAS N. DUENING

John Wiley & Sons, 2005.

PDF，256页，1.58MB

本想上传，搜了一下发现已经有了但没有介绍，这里补上内容介绍。

站内下载链接：https://bbs.pinggu.org/thread-96444-1-1.html

contents

Foreword
Preface
Acknowledgments
PART ONE
BPO Overview 1
CHAPTER 1
What Is So Revolutionary about BPO? 3
CHAPTER 2
Who Is Using BPO and How? 27
PART TWO
To BPO or Not to BPO? 45
CHAPTER 3
Identify and Select the BPO Opportunity 47
CHAPTER 4
Identify and Manage the Costs of BPO 70
PART THREE
BPO Vendor Selection 91
CHAPTER 5
Identify and Select a BPO Vendor 93
CHAPTER 6
BPO Contracts 112
PART FOUR
Executing an Outsourcing Project 133
CHAPTER 7
Managing the BPO Transition 135
CHAPTER 8
Managing the Buyer–Vendor Relationship 154
CHAPTER 9
Infrastructure Considerations and Challenges 172
CHAPTER 10
Business Risks and Mitigation Strategies 189
PART FIVE
The Future of BPO 207
CHAPTER 11
Future Potential for BPO 209
Endnotes 223
Index 233

[此贴子已经被作者于2008-7-27 1:48:58编辑过]