【作者(必填)】Jiang, Kaifeng, Chuang, Chih-Hsun*, & Chiao, Yu-Ching

【文题(必填)】Developing collective customer knowledge and service climate: The interaction between service-oriented high-performance work systems and service leadership

【年份(必填)】in press  Dec 8 , 2014, No Pagination Specified

【全文链接或数据库名称(选填)】http://dx.doi.org/10.1037/apl0000005