Part 1 Supply Chain Management: An Overview 1

Chapter 1 Introduction to Supply Chain Management 3

Part 2 Supply Issues in Supply Chain Management 35

Chapter 2 Purchasing Management 37

Chapter 3 Creating and Managing Supplier Relationships 73

Chapter 4 Ethical and Sustainable Sourcing 99

Part 3 Operations Issues in Supply Chain Management 131

Chapter 5 Demand Forecasting 133

Chapter 6 Resource Planning Systems 165

Chapter 7 Inventory Management 207

Chapter 8 Process Management—Lean and Six Sigma

in the Supply Chain 249

Part 4 Distribution Issues in Supply Chain Management 297

Chapter 9 Domestic U.S. and Global Logistics 299

Chapter 10 Customer Relationship Management 343

Chapter 11 Global Location Decisions 375

Chapter 12 Service Response Logistics 401

Part 5 Integration Issues in Supply Chain Management 445

Chapter 13 Supply Chain Process Integration 447

Chapter 14 Performance Measurement Along the Supply Chain 481