Miller, N., Pederson, W. G., Earleywine, M., & Pollock, V. E. 2003.
A theoretical model of triggered displaced aggression.
Personality and Social Psychology Review, 7: 75-97. 在sage里
Customer mistreatment, employee health, and job performance cognitive rumination and social sharing as mediating mechanisms
LE Baranik, M Wang, Y Gong, J Shi
Journal of Management, 2014 - jom.sagepub.com