第一篇：【作者(必填)】A Bhattacherjee，M Limayem，CMK Cheung

【文题(必填)】User switching of information technology: A theoretical synthesis and empirical testUser switching of information technology: A theoretical synthesis and empirical test

【年份(必填)】《Information & Management》, 2012, 49(7-8):327-333

【全文链接或数据库名称(选填)】http://www.sciencedirect.com/sci ... i/S037872061200047X
第二篇：
【作者(必填)】X Zhang，J Zhu，S Xu，Y Wan

【文题(必填)】Predicting customer churn through interpersonal influence

【年份(必填)】Knowledge-Based Systems, 2012, 28(2):97–104

【全文链接或数据库名称(选填)】http://www.sciencedirect.com/sci ... i/S0950705111002693