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A review of soft computing applications in supply chain management
Applied Soft Computing, Volume 10, Issue 3, June 2010, Pages 661-674
Mark Ko, Ashutosh Tiwari, JörnMehnen
Abstract
It is broadly recognised by global companies that supply chain management is one of the major core competencies for an organisation to compete in the marketplace. Organisational strategies are mainly concentrated on improvement of customer service levels as well as reduction of operational costs in order to maintain profit margins. Therefore supply chain performance has attracted researchers’ attention. A variety of soft computing techniques including fuzzy logic and genetic algorithms have been employed to improve effectiveness and efficiency in various aspects of supply chain management. Meanwhile, an increasing number of papers have been published to address related issues. The aim of this paper is to summarise the findings by a systematic review of existing research papers concerning the application of soft computing techniques to supply chain management. Some areas in supply chain management that have rarely been exposed in existing papers, such as customer relationship management and reverse logistics, are therefore suggested for future research.
Article Outline
1. Introduction
2. Soft computing
2.1. Fuzzy logic
2.2. Neural network
2.3. Genetic algorithms
3. Supply chain management
4. Methodology
4.1. Sources and search methods
4.2. Scope
4.3. Framework
5. The target subject processes
5.1. Manufacturing flow management
5.1.1. Materials planning/inventory management
5.1.2. Supply chain planning
5.1.3. Production planning
5.1.4. Other issues
5.2. Order fulfilment
5.2.1. Logistics network design/planning
5.2.2. Vehicle routing/assignment
5.2.3. Other issues
5.3. Demand management
5.3.1. Sales forecasting
5.3.2. Bullwhip effect
5.3.3. Other issues
5.4. Supplier relationship management
5.5. Product development and commercialisation
5.6. Returns management
5.7. Customer service management
5.8. Customer relationship management
6. Distribution of papers
6.1. Distribution of papers in subject processes
6.2. The growing trend of research in supply chain management
6.3. The employment of individual soft computing technique
6.4. The papers published by main journals
7. Discussion, conclusions and future research
Appendix A. Appendix
References
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18.
The value chain and e-business in exporting: Case studies from Ghana’s non-traditional export (NTE) sector
Telematics and Informatics, Volume 27, Issue 3, August 2010, Pages 323-340
Robert Hinson
Abstract
Purpose
The purpose of this paper is to develop an understanding of the possibilities and challenges facing the application of e-business in the Ghanaian exporting sector. The paper also ascertains, from a value chain perspective, the extent of e-business usages within two export organizations in Ghana’s Non-traditional Export (NTE) sector. The two export firms profiled were from the private and governmental/public sectors of Ghana’s NTE sector.
Design/methodology/approach
The paper adopted a case study approach. This approach was chosen in view of its ability to contribute to deep and detailed knowledge, especially in areas that are characterized by rapid changes. It was also chosen because it is useful for analysing contemporary events. The primary source of data was obtained through semi-structured interviews with senior management personnel in the firms we studied. The data obtained was analysed thematically.
Findings
Across the various value chain activities, the private sector firm showed deeper e-business use concentration than the governmental export organization. More importantly, across the two cases, the value chain activities of export organizations in developing economies that could be most strategically leveraged using e-business are customer service, sales and marketing, operations, logistics and procurement, in that order.
Originality/value
The study is one of a few studies that aim to build on the existing value chain theories in relation to e-business. This study focused on an emerging economy context.
Practical implications
Developing economy export firms looking to develop capabilities and better leverage their e-resources to build competitive advantage should focus on building their customer service and marketing competencies first.
Article Outline
1. Exporting and e-business
2. Ghana today
3. Research framework
3.1. A case for the value chain theory
4. Methodology
5. Case studies
5.1. Kasapreko Company
5.2. Ghana National Procurement Agency (GNPA)
6. Discussion of findings
6.1. Primary activities
6.1.1. Sales and marketing
6.1.2. Logistics
6.1.3. Operations
6.1.4. Procurement
6.1.5. Customer service
6.2. Support activities
6.2.1. Human resource
6.2.2. Infrastructure
6.2.3. Technology development
6.3. Support activities
7. Implication of findings
Further Reading
References
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