2009 Vol. 1 No. 2
2009-09-01 12:39:35

Service Science

Volume 1 · Number 2 · Summer 2009

i	Cheng Hsu Editorial Column: Service Science and Network Science
77	Young M. Lee, Lianjun An, Daniel Connors Application of Feedback Control Method to Workforce Management in a Service Supply Chain
93	Kah-Hin Chai, Yi Ding, Yufeng Xing Quality and Customer Satisfaction Spillovers in the Mobile Phone Industry
103	Daniel Berg, Norman Einspruch Some Characteristics of Human Resources in the Service Sector
115	Phil Beaumont, Judy Pate, Robert A. Paton, Sandra Stewart Homeworking and Service Delivery: A Win Win Arrangement?
121	Yuki Makino, Kazuo Furuta, Taro Kanno, Shigeki Yoshihara, Takamichi Mase Interactive Method for Service Design Using Computer Simulation