2009 Vol. 1 No. 3
2009-12-21 13:57:58

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Service Science

Volume 1 · Number 3 · Fall 2009

i	Emmanuel Fragnière Editorial Column: Service Innovation: Is it Part of the Service Science Discipline?
135	Raymond Fisk A Customer Liberation Manifesto
142	Liang Zeng, Robert W. Proctor, Gavriel Salvendy Fostering Creativity in Service Development: Facilitating Service Innovation by the Creative Cognition Approach
154	Benjamin Schneider, David E. Bowen Modeling the Human Side of Service Delivery
169	Ying Tat Leung, Jesse Bockstedt Structural Analysis of a Business Enterprise
189	Riccardo Mogre, Rajit Gadh, Arunabh Chattopadhyay Using Survey Data to Design a RFID Centric Service System for Hospitals
207	John Goodman
	Common Assumptions That Are Barriers to Service Improvement

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