2013
Service Science in ChinaAuthors:

• Jiazhen Huo,
• Zhisheng Hong
• …show all 2hide
  

ISBN: 978-3-642-34496-1 (Print) 978-3-642-34497-8  (Online)



Huo, Jiazhen, Hong, Zhisheng

2013, XIII, 461 p. 65 illus.

ISBN 978-3-642-34497-8

  Immediately available per PDF-download (no DRM, watermarked)

• About this book
  

•                                         A profound and logical system to illustrate service science connotation Introducing soft elements such as service vision and entrepreneurship into service science
•                                         Merging foundational theories and applied knowledge
•                                         Abundant cases of China’s successful service enterprises
•                                         Introduction of the most important service industries in China
  

A service economy era is coming! As the basic discipline of the new service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating future service value. This book, which integrates service management, operational management, logistics and supply chain management, presents a research system for this emerging discipline. This system consists in service philosophy, resource allocation, operational management and service technology. Many concrete cases involving China’s service enterprises are incorporated into the book, in the hope of providing readers insights into not only service science but also the development of China’s service economy.