1
【标题】Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel
【作 者】Lia Patrfcio;Joao Falcao e Cunha;Raymond P. Fisk
【刊 名】Managing Service Quality
【出版日期】2003
【卷 号】Vol.13
【期 号】NO.6
【页 码】471-482
【数据库商】    EBSCO(asp/bsp)   EBSCO(asc/bsc)   Emerald   IngentaConnect
2
【标题】Examining internet banking acceptance: a comparison of alternative technology adoption models
【作 者】Lai, Vincent S.;Chau, Patrick Y.K.;Cui, Xiling
【刊 名】International Journal of Electronic Business
【出版日期】2009
【卷 号】Vol.8
【期 号】No.1
【页 码】51-79
【数据库商】    IngentaConnect
3
【标题】Service quality perspectives and satisfaction in private banking
【作 者】Lassar W.M.;Manolis C.;Winsor R.D.
【刊 名】Journal of Services Marketing
【出版日期】2000
【卷 号】Vol.14
【期 号】No.3
【页 码】244-271
【数据库商】    Emerald   IngentaConnect