【作者(必填)】
Robert B. Woodruff, Sarah F. Gardial
【文题(必填)】
Know your customer: new approaches to understanding customer value and sat
【年份(必填)】
1996
【全文链接或数据库名称(选填)】https://www.wiley.com/en-us/Know+Your+Customer%3A+New+Approaches+to+Understanding+Customer+Value+and+Satisfaction-p-9781557865533