contemporary business chapter11

C H A P T E R 1 1
Labor–Management
Relations
Learning Goals
1. Summarize the history of labor unions and list their primary goals.
2. Describe the structure of organized labor.
3. Identify the major federal laws that affect labor unions and explain the key
provisions of each law.
4. Explain the process of forming unions, the way they achieve goals through
collective bargaining, and the issues typically addressed in union contracts.
5. Describe the roles played by mediators and arbitrators in labor negotiations.
6. Identify the steps in the union grievance process.
7. Outline the tactics of labor and management in conflicts between them.
8. Describe how unions and employers are developing partner relationships.
9. Discuss employee–employer relationships in nonunion firms.
10. Explain the challenges facing labor unions and strategies currently being
used to rebuild union membership.

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