【作者(必填)】[size=12.666666984558105px]David M. Szymanski,[size=12.666666984558105px]David H. Henard
【文题(必填)】Customer Satisfaction: A Meta-Analysis of the Empirical Evidence
【年份(必填)】Journal of the Academy of Marketing Science Winter 2001 vol. 29 no. 1 16-35
【全文链接或数据库名称(选填)】doi: 10.1177/009207030102900102
http://jam.sagepub.com/content/29/1/16.short