Servqual 5篇pdf.zip

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本附件包括：

• Assessment of the Three-Column Format SERVQUAL.pdf
• An Empirical Assessment of the SERVQUAL SCALE.pdf
• 应用SERVQUAL标尺的若干问题及改进.pdf
• 服务质量评价SERVQUAL模型比较及其修正.pdf
• SERVQUAL Reliability and Validity in travel agencies.pdf
• Measuring the performance of IT services An Assessment of SERVQUAL.pdf