We live in budget-cutting times, and marketing budgets are among the first to get cut. Why? When non-marketing executives take a hard look at the numbers, they often can't see a tangible link between marketing and overall revenue. So if you're a marketer today, you're probably facing the need to do more with less, justify all investments, show results, and still beat the competition. The secret to this balancing act is having—and correctly using—the numbers.
Data-Driven Marketing uses simple, non-technical language to help you to master the latest analytical techniques while maximizing your Return on Marketing Investment (ROMI). You'll take your marketing performance to the next level as you discover:

• Why more than 80 percent of companies don't make data-driven marketing decisions (and suffer for it)
• The 15 key metrics every marketer should know
• The five obstacles to data-driven marketing and how to overcome them
• In-depth examples of how to apply data-driven principles in small and large organizations
• How to use the 15 metrics to improve the performance of your campaigns by a factor of five or more
• New research insights from the Kellogg School of Management, America's leading marketing business school, surveying 252 Fortune 1000 firms, encompassing $53 billion of annual marketing spending
• Free downloadable ROMI templates for all examples given in the book

Every marketing department is under pressure to deliver, but some will thrive and some won't. Data-Driven Marketing provides top-to-bottom coverage of what works, what doesn't, and what makes the difference in this important but misunderstood area. Pick up this essential guide today and you'll not only come out on top, but know (and measure) the reason why.


Introduction.
Acknowledgments.
Part I: Essentials.
Chapter 1: The Marketing Divide Why 80% of Companies Don't Make Data-Driven Marketing Decisions—And Those Who Do Are the Leaders.
Chapter 2: Where do you start? Overcoming the Five Obstacles to Data-Driven Marketing.
Chapter 3: The 10 Classical Marketing Metrics.
Part II: 15 Metrics to Radically Improve Marketing Performance.
Chapter 4: The Five Essential Non-Financial Metrics
            – 1 Brand Awareness,
                 2 Test Drive,
                 3 Churn,
                 4 Customer Satisfaction (CSAT) and 5 Take Rate.
Chapter 5: Show Me the ROI! The Four Essential Financial Metrics  -
                  6 Profit,
                  7 Net Present Value (NPV),
                  8 Internal Rate of Return (IRR) and
                  9 Payback.
Chapter 6: All Customers Are Not Equal – Metric 10 Customer Lifetime Value (CLTV).
Chapter 7: From Clicks to Value with Internet Marketing Metrics –
                  11 Cost Per Click (CPC),
                  12 Transaction Conversion Rate (TCR),
                  13 Return on Ad dollars spent (ROA),
                  14 Bounce Rate and
                  15 Word of Mouth (WOM).
Part III: The Next Level.
Chapter 8: Agile Marketing – Using Near Time Data to Improve Performance by a Factor of Five or More.
Chapter 9 Wow, That Product is Exactly What I Need! The Three Essential Approaches to Analytic Marketing.
Chapter 10: What's it Going to Take? Infrastructure for Data-Driven Marketing.
Chapter 11: Marketing Budgets, Technology, and Core Processes: Key Differences Between the Leaders and the Laggards.