【题 名】：Effect of service climate on service quality: an integrative model.

【作 者】：Gupta, Amit; Gannon, Martin J

【期刊、会议、单位名称】：International Journal of Services Technology & Management

【年, 卷(期), 起止页码】：2007, Vol. 8 Issue 2/3, p174-187, 14p

【全文链接】：

http://inderscience.metapress.com/app/home/contribution.asp?referrer=parent&backto=issue,5,8;journal,25,53;linkingpublicationresults,1:110888,1