两篇打包一起了

=====================================帮我把这一篇也找了，谢谢。一起给分。
【作者(必填)】Kevin M. Elliott  & David W. Roach

【文题(必填)】Service Quality in the Airline Industry
【年份(必填)】1993

【全文链接或数据库名称(选填)】Journal of Professional Services Marketing   Are Carriers Getting an Unbiased Evaluation from Consumers?
http://www.tandfonline.com/doi/abs/10.1300/J090v09n02_06?src=recsys

good luck

兄弟，无法下载啊。能否重新上传一下

请按照版规https://bbs.pinggu.org/thread-4820326-1-1.html，一帖求一文，具体解释见帖子：https://bbs.pinggu.org/thread-4492707-1-1.html